WorkWave
How a field service technology software company created a secure, PCI compliant payment solution.
“We didn’t really have a ton of experience in payments compliance, But the RSI Security team was always patient with us, explaining what we needed. It really felt like they were along with us at every step to make sure we were successful.”
– Jason Thompson, Director of Technology Operations, WorkWave
The Challenge
From plumbing and electrical work to pest control and landscaping, field service technicians and repairmen are a major part of what keeps our world working. It’s precisely why field service technology software company WorkWave exists, to drive success across all aspects of the field service, repair, and maintenance process for both technicians and customers.
And as part of their mission to help businesses of all size increase profitability, Workwave recently decided to roll out a payment solution – called WorkWave Payments – to streamline on-site payments, lower costs, and provide an improved customer experience.
A major reason why WorkWave developed the WorkWave Payments solution is they wanted to provide a better payment processing infrastructure and experience for its customers and their technicians. But as their first foray into the payments space, WorkWave needed to ensure that all of the technology, payment infrastructure, and cybersecurity measures were compliant with the Payment Card Industry Data Security Standard, or PCI DSS for short.
That meant enlisting the RSI Security to ensure WorkWave Payments was PCI compliant, reassuring all customers on the WorkWave platform that their sensitive payment data is safe and secure.
RSI Security
Gather Information
Jason Thompson, WorkWave’s director of technology operations, recalls the challenges when first mapping out how they would tackle PCI compliance for their new payment solution with RSI Security.
RSI Security
Documentation
Jason points out that, although WorkWave may have started slowly in terms of gathering the necessary documentation, the RSI Security team was calm, understanding, and helpful throughout the entire process.
RSI Security
PCI DSS COMPLIANCE
In the end, RSI Security’s delivery and project team were able to thoroughly assess the PCI compliance issues related specifically to the WorkWave Payments solution, and bring things up to speed in time for the planned product roll-out.
Putting Secure Payments to Work
Since working with RSI Security, WorkWave Payments is now live, functional – and most importantly – secure for all of WorkWave’s customers.
“We have payments flowing through and everything is successful,” Jason remarks. “We’re now all set up with our own payment infrastructure and capabilities.”
A secondary result is that WorkWave can now advertise that they’re PCI compliant on the WorkWave Payments webpage, with a badge that RSI Security provides after working with all customers.
Finally, WorkWave’s experience with RSI Security proved to be highly educational and positive in establishing a culture more mindful of cybersecurity and compliance.
THE CLIENT PERSPECTIVE
Director of Technology Operations, WorkWave
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