SERVICE
Incident Management
Schedule

RSI Security has a team of experts that can help you in case an incident occurs– recovering from any disruptions caused by a breach and restoring normal business practices before it escalates into a crisis or emergency, risking your data, brand, and reputation.
Our incident management services offer a comprehensive post-incident forensic analysis, determining the loss and identifying the root cause of the incident. From these protocols, we develop policies that in turn help prevent re-occurrences of the same nature.
Schedule A
Consultation
Our Incident Management Process:

Incident Identification
RSI Security’s incident management team will bring the right technology and expertise to clearly identify any breaches or incidents.

Incident Logging
Once an incident has been detected, we’ll help audit your critical systems to ensure proper logging and tracking.

Investigation & Diagnosis
Then, we'll investigate how the incident took place and what was affected. This stage in problem management diagnoses exactly what went wrong.

Assignment & Escalation
Depending on the incident, tasks and responsibilities will need to be allocated or escalated to solve the problem efficiently.

Resolution & Closure
Once the incident has been responded to and remediated we’ll help close out the case and implement preventative measures.

Customer Satisfaction
Incidents can have a massive impact on customer satisfaction and brand image. We’ll help make sure your customers don’t feel negatively impacted.
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Importance of Incident Management Systems
At their best, cyberattacks and IT incidents are a minor nuisance. At their worst, your entire business can be crippled and even ruined. If an incident does occur, you’ll need an experienced partner to guide you through the ITIL incident management process to resolution.
Here are just a few of the main threats that cybersecurity incident response services are designed to combat:
By adopting our security incident response services framework, you’ll be able to make informed decisions at every stage. If you value your data and systems at all, then incident management security is absolutely mandatory.
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