Incident Management


incident management

RSI Security has a team of experts that can help you in case an incident occurs– recovering from any disruptions caused by a breach and restoring normal business practices before it escalates into a crisis or emergency, risking your data, brand, and reputation.

Our incident management services offer a comprehensive post-incident forensic analysis, determining the loss and identifying the root cause of the incident. From these protocols, we develop policies that in turn help prevent re-occurrences of the same nature.

24x7 Incident Response and Recovery

Forensic Analysis

Breach Assessment

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Our Incident Management Process:

1. Incident Identification

RSI Security’s incident management team will bring the right technology and expertise to clearly identify any breaches or incidents.

3. Investigation & Diagnosis

Then, we'll investigate how the incident took place and what was affected. This stage in problem management diagnoses exactly what went wrong.

5. Resolution & Closure

Once the incident has been responded to and remediated we’ll help close out the case and implement preventative measures.

2. Incident Logging

Once an incident has been detected, we’ll help audit your critical systems to ensure proper logging and tracking.

4. Assignment & Escalation

Depending on the incident, tasks and responsibilities will need to be allocated or escalated to solve the problem efficiently.

6. Customer Satisfaction

Incidents can have a massive impact on customer satisfaction and brand image. We’ll help make sure your customers don’t feel negatively impacted.

Importance of Incident Management Systems

At their best, cyberattacks and IT incidents are a minor nuisance. At their worst, your entire business can be crippled and even ruined. If an incident does occur, you’ll need an experienced partner to guide you through the ITIL incident management process to resolution.

Here are just a few of the main threats that cybersecurity incident response services are designed to combat:

Payment Card Fraud

Ransomeware & Malware

Advanced Persistent Threats

Third-Party Vendor Risk

Cryptocurrency Theft

Insider & Accidental Threats

Email & Phishing Attacks

Intellectual Property Theft

Web Application Attacks

Password Hacking or Theft


By adopting our security incident response services framework, you’ll be able to make informed decisions at every stage. If you value your data and systems at all, then incident management security is absolutely mandatory.

Best Practices for Incident Management

RSI Security works with all clients to ensure that all incident management program best practices are being applied and followed. Whether it’s on-premise or cloud-based incident management, here are the core incident management best practices we’ll help implement:

Incident Lifecycle Management

Determine the nature and status of the incident, determine the problem priority, and manage the issue until resolution.

Enforce Standardized Processes

Hold each stakeholder in your incident management program accountable with standardized processes for optimal problem management.

Automation & Escalation

Your service desk incident management team should work with technology that escalated to the right people as quickly as possible.

Classification & Prioritization

Detect what systems or services are impacted. Which regions are affected? Are the effects strictly internal or customer-facing?


Your CCSS Compliance Partner


We provide an immediate, custom response to all incidents.
RSI Security will use state-of-the-art incident management solutions in conjunction with your team to ensure the response meets your exact needs.


We won’t abandon you after the incident is closed.
Incident management and problem management don’t just go away after one case is closed. We won’t either, as your trusted incident management security partner.


We’re personal, high-touch, and as on-site as possible
We believe in a personal, hands-on approach to providing top-notch security incident management service to all our clients.


We provide more value and ROI than our main competitors.
With the world economy more volatile than ever, RSI Security’s promise is to provide service and technical excellence at a cost that suits your budget.


Organizations that trust RSI Compliance